Utilities Intermediaries Association
About the UIA
Utilities Intermediaries Association (UIA) this is a trade association for Third Party Intermediaries (Tpis) and they arbitrate with various parties when problems arise, facilitate an independent redress Scheme when things go very wrong and cannot be resolved and we can also act as a negotiator between parties in certain instances where problems have arisen due to mis-understanding .
PCM Switch is an approved member of UIA. PCM Switch meets and will continue to meet the association’s prescribed requirements; we have also agreed to operate within the Code of Practice. The Code of Practice was compiled after going out to all market stakeholders for consultation including consumer groups and Ofgem and was recently revised to incorporate advice that was received from the 'Office of Fair Trading'. The UIA is the only association that is specifically designed for energy consultants and brokers. The UIA is the only Trade Association of its kind and is custodian of the industry Code of Practice for Tpis. The UIA is involved in the maintenance process where users of the service who are dissatisfied are able to seek redress via the independent redress scheme. You will find a full description of the code at http://www.uia.org.uk/code_of_practice.htm.
PCM Switch by signing the Code of Practice assures our customers that we offer an ethical, honest and reliable service to our customers. We believe in full disclosure of our income, we further promise to offer you the customer the absolute best deal we can get for you, we take into account your needs and requirement, and should any issues arise we will do our utmost best to resolve any issues that may come up as a result. If it is necessary we can also seek to resolve any issues that arise through the industry’s Ombudsman and will willingly do so on your behalf.
Through our membership of the UIA we have access to the industry regulator; Ofgem and Central Government as well having input in the industries that shape the market. Consumer Focus also recognizes members of UIA through a direct link from their website section entitled “Help and advice for business” to approved UIA Members pages.
PCM Switch signed into the UIA because we believe that our clients come first and that they need to have full confidence in us and our service. We also believe that customers need to have peace of mind - we would not ask you to settle for anything less.
Head Office: EATON HOUSE, STATION ROAD, LEEDS, LS20 8XB Company Registration: 4704157 Vat Registration: 817013852