The Energy Ombudsman is a neutral party that acts as a go-between when there are disputes arising between energy consumers and energy suppliers. The Energy Ombudsman deals with the following complaints:
- - Complications in the switch from one supplier to another
- - Unacceptable sales behaviour from energy suppliers
- - Issues regarding energy supply, for example power outages
Who does the Energy Ombudsman service?
- - All domestic customers and small businesses are able to lodge complaints with the Energy Ombudsman
- - If you are speaking on behalf of such a consumer you are also able to approach us. To do this you will need written consent from the consumer in question.
- - The Energy Ombudsman will also deal with old complaints as long as you fitted into one of these categories when the problem arose.
- - Issues regarding energy suppliers that are members of the Energy Ombudsman’s service
- - The manner in which a supplier conducts their sales activity
- - Issues related to switching to a new energy supplier
A domestic consumer is...
...anyone that is using energy for use at a private home.
A small business consumer is...
- - A business that employs no more than 10 people with an yearly turnover of less than 2 million Euros
- - Or any business that consumes less than 200 000kwh of gas or 55 000kwh of electricity in a 12 month cycle.
How far does the Energy Ombudsman’s power extend?
Our responsibilities towards consumers are set out in our ‘Terms of Reference’. Once you have submitted your complaint it will be assessed and a decision will be made as to whether we will be able to assist and how the complaint will be dealt with.
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